Collections during COVID-19 pandemic

Due to the health risks from the COVID-19 virus we have made changes in the way we are conducting over-the-counter customer service in the shop.

We are still open during our normal business hours and will happily speak to you on the phone, answer your emails, process and ship your orders to anywhere in Australia.

Please seriously consider having your order delivered.

To arrange a order for collection please follow the instruction below:

1. Place your order:
  - On-line:  Select 'pick-up' as your preferred freight option when checking-out.
  - Email:  Email your order to ''
  - Phone:  Call our team on 07 3266 8133 and discuss your order requirements.

2. Nominate your requested collection time.  Please be reasonable - we are always busy.

When you arrive at the shop to collect your order:
 - The service counter is open to one customer at a time to conform with the current social distancing requirements.  If you arrive to find that there is already a person at the counter please wait outside until they exit the shop.

Please note that there are restrictions in place inside the shop to limit the movement of our customers and we ask that you stay within the marked area.

Please have available the details of your order including the name that the order was placed under and the order number (website and email orders) to reduce confusion and wasted time at the counter.  Also, whilst inside the shop, please consider those who might be waiting outside.

These procedures have been put in place to reduce the risk from COVID-19 to the health of our staff and to also reduce the risk of contamination of our shop and therefore the possible risk of transfer of the virus to our customers.

There will be no exception to this policy.

Please stay safe and do everything you can to help stop the transfer of COVID-19.