Warranty and returns

Warranty


All products that we supply are covered by a warranty in accordance with manufacture specifications. If you have an item that you believe to be faulty due to a material or structural defect and is within the warranty period please contact us by emailing: parts@mickmotors.com.au or call 07 32668133. We will require the following information:

- Your name and contact information.
- Invoice number from the original purchase invoice.
- Part number and description of the item.
- Description of the fault.
- Clear photographs of the item showing the fault (where possible).

We may request further information from you to clarify any questions that we may have.

Once we have determined that the item in question is faulty within the manufacturers specifications we will contact you directly to arrange replacement or credit.

Please note that:

- We do not offer warranty on items that have failed due to or arising from fair wear and tear, modification, abnormal working conditions, negligence, incorrect installation, misuse, wilful damage or lack of maintenance.

- We do not offer warranty on items that were not supplied by us.

- No warranty is offered or implied on items purchased and fitted to non-road going vehicles or equipment or to vehicles used for racing.

- Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations due to a warranty claim.

- If you would like any more information regarding our Warranty policy and procedures please contact us directly by emailing parts@mickmotors.com.au or call 07 32668133.


Returns

Before returning any items please contact us by emailing parts@mickmotors.com.au or call 07 32668133 to obtain a return authorisation. Items returned without the purchaser first making contact will not be refunded or replaced.

Please note that:

- The original invoice must accompany all returns or no refund will be given.

- Cost of returning any correctly supplied items will be met by the customer.

- Cost of freight is not refundable.

- A 20% restocking fee applies to all returned items that were correctly supplied.

- If the purchaser believes that any of the supplied goods are defective, of an unsatisfactory quality or incorrectly supplied the purchaser should immediately contact Mick Motors Pty Ltd to discuss the issue by phoning 07 32668133 or by emailing: parts@mickmotors.com.au

- All returned goods must be returned in as-new condition, must not have been fitted and must be complete with any accessories and packaging. Returned goods will be inspected and evaluated by Mick Motors Pty Ltd before a refund will be given. Any goods that have been modified or altered (including painting) by the purchaser will not be refunded.

- Refunds will not be issued after 30 days from invoice date.

- Refunds will not be issued on any electrical items, tools and second hand parts unless faulty.

- Cost of returning Core items to Mick Motors Pty Ltd is the responsibility of the purchaser.

- Special order items are not able to be returned unless faulty.

- If you would like any more information regarding our Return policy and procedures please contact us directly by emailing parts@mickmotors.com.au or call 07 32668133