Privacy

1. Introduction

    1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Mick Motors has therefore adopted data protection policies with respect to your privacy and security. Mick Motors’ Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). The IIA Code also covers the requirements of the new Australian Privacy legislation.

    1.2 Should you wish to contact us in relation to Privacy, please email us at admin@mickmotors.com.au

    1.3 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of Mick Motors.

    1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.

2. What Information Do We Collect?

    Mick Motors collects different information about you at different times. There are five broad categories of information that we collect from you:

    2.1 Information we require to supply our services.

    (a)

    When you first sign up with Mick Motors for our products or services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, email, details of your primary and secondary contacts, and type of business you are in. We may also ask for your age and gender.

    (b)

    We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.

    2.2 Non personally identifying information.

    (a)

    In addition to the information you specifically provide above, Mick Motors operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.

    (b)

    We also sometimes may use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.

    2.3 Other demographic information.
    If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Mick Motors' products and services.

    2.4 Personal information stored on a web site hosted by Mantis Technologies.
    Mantis Technologies will have personal information stored on their servers due to the fact that they host web sites of other organisations. Any information that is submitted to or collected by these organisations will be physically located on an Mantis Technologies and / or a Mantis Technologies server and / or workstation. This information, whether voluntarily provided or not, will not be used or released by Mantis Technologies in any manner, and it will be kept strictly confidential, unless they are required to release the information by law.

    2.5 Personal information stored on a server by Mick Motors.
    Mick Motors will have personal information stored on their server as part of their Point of Sale system. This information will only be used to provide a service as requested by our customer, and it will otherwise be kept strictly confidential, unless they are required to release the information by law.

3. How Do We Use Personal Information We Have Collected?

    3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to:

    • Manage your requests for products and services, including delivery, process payments and provide refunds.

    • Register and service your on-line account, including keeping your information updated and verifying your identity.

    • Help improve our product range and services.

    • Offer sales support.

    • Communicate with your about our products, services and promotions.

    • Respond to your feedback, queries, or concerns.

    • Investigate fraud and loss prevention activities.

    • Interact with investigations as required by law.

    3.2 You may stop the delivery of future promotional email from Mick Motors by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list. These instructions will appear at the BOTTOM of your email. If you experience technical difficulties with removing yourself from a list, you may email us at admin@mickmotors.com.au asking to be removed.

    3.3 We may use your personal information to:

    (a)

    contact you in relation to your order, transactions, shipping, item availability and backorders;

    (b)

    identify the source of new customers to Mick Motors;

    (c)

    monitor and address complaints, other feedback, and to resolve disputes;

    (e)

    in the case of ABNs, to verify your identity;

    (g)

    maintain an account history of your dealings with us;

    (h)

    monitor your compliance with our 'Terms and Conditions' Policy and other terms and conditions of supply;

     

    3.4 We will treat all information we collect from you as strictly confidential. Mick Motors does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

    3.5 We will disclose your personal information, without notice or your consent, only if:

    (a)

    we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;

    (b)

    to protect and defend the rights or property of Mick Motors;

    (c)

    if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;

    (d)

    if we sell our business or part of it; and

    (e)

    in extreme circumstances, to protect the personal safety of users of Mick Motors services, its web site, our staff or the public.

4. Security

    4.1 Mick Motors has ensured the Mantis Technologies have implemented security features in our database to protect your personal information from unauthorised access. Mantis Technologies maintain their servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.

5. Other Disclosure By You

    5.1 You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via Mick Motors, or another service provided by Mick Motors. This information is public and immediately available to anyone who has access to such a site; it is not private. Mick Motors urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.

    5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.


6. How To Access & Correct Your Personal Information

    6.1 From time to time you may need to update your personal information. You may do so by phone, mail, email or by logging in to our website. You may be required to supply your username and password to authorise the update of information.

    6.2 If you contact us via telephone, you may need to answer a few security questions before any personal information is revealed or amended.

7. Children's Privacy
Mick Motors does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent.

8. Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact us on admin@mickmotors.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.